Complaints Policy

At Imokilly Medical Centre we aim to provide and maintain a high standard of service and patient care. This includes Practice cleanliness, GDPR compliance, customer service from all staff and sensitivity towards patients and their families.

If at any stage you feel we have not met your standards and you wish to bring a complaint to our attention please note that we will deal with all complaints in a timely manner maintaining complete discretion.

It is our policy that all complaints be made in writing to our Practice Manager, Noelle, by email or by post. Should your complaint be about our management team please address any complaints to Dr Mike Thompson. All complaints will be investigated and we will inform you of the final position of the Practice relating to the complaint in writing within 14days of receipt.