FAQ’s

Can I register as a new patient?

At the moment Imokilly Medical Centre is accepting a limited amount of new registrations. If you are interested in joining our Practice please contact Reception by email so that we can send you the application forms. Please be advised that application does not automatically mean acceptance and all forms are first reviewed by management. All patients who apply will be notified of acceptance or not within 2weeks.


I think I am showing Covid 19 symptoms, what do I do?

Current HSE guidelines are to self-isolate (stay in your room) until 48 hours after your symptoms are mostly or fully gone and to wear a face mask if you have to be around other people. Please contact the surgery for further advice.


I am a Covid 19 close contact, what do I do next?

At present if you think you have been in close contact with someone who has COVID-19, you do not need to restrict your movements or self-isolate as long as you are not symptomatic.


Can I attend the Surgery without an appointment?

At present, no. Due to Covid 19 risks , infection control and to protect vulnerable patients we are asking all patients to only attend our Surgery once you have made an appointment. This can be done by phone or email. Emergencies will always be facilitated.


Are you seeing patients in person?

Yes, we are. We are continuing to implement all HSE Covid19 guidelines such as social distancing and mask wearing. We aim to restrict appointment times to under 15mins and are asking all patients to attend pre-arranged appointments only. If you have any safety concerns about attending your GP in person please call our reception team

What appointments do you offer and what is the charge?

Please refer to our Services and Fees page. If you do not see the service you wish to book or are unsure of the charge please call our reception team.


I am moving address and will need to another GP, how do I do that?

If you are moving away from our Practice your new GP will contact us to arrange transfer of your medical files. This will be done through a secure, encrypted email server.


How do I make a complaint?

Please refer to our complaints policy.


Can I book a house call?

House calls for palliative care are facilitated. Otherwise we advise that a review in the Surgery is the most comprehensive option.


Can I set up an account for charges?

We do not offer accounts or credit facilities. Receipts for all payments will be issued on the day of payment. Please ensure you keep all receipts safely as we cannot reissue a duplicate receipt.

If your question has not been answered or you have not found the information you are looking for online please contact the Practice directly by phone or email so we may assist you further.