FAQ’s

Can I register as a new patient?

At the moment Imokilly Medical Centre is accepting a limited amount of new registrations. If you are interested in joining our Practice please contact Reception by email so that we can send you the application forms. Please be advised that application does not automatically mean acceptance and all forms are first reviewed by management. All patients who apply will be notified of acceptance or not within 2weeks.


I think I am showing Covid 19 symptoms, what do I do?

Please inform Reception when making an appointment if you are showing symptoms of Covid19; we may ask you to do an antigen test prior to attending and to wear a mask to your appointment. HSE guidelines are changing regularly so please consult the HSE for the most up to date advice. HSE Live is available on 1800 700 700 and the HSE Covid19 Webpage can be accessed here. Please contact the surgery for further advice.


Can I attend the Surgery without an appointment?

At present, no. We are asking all patients to only attend our Surgery once you have made an appointment. This can be done by phone or email. Emergencies will always be facilitated and same day appointments are available most days for acute issues. This includes sudden onset illnesses, injuries, infections and more. We respectfully ask that you do not use an acute appointment to discuss other issues as we try to keep these same day slots for urgent concerns.


Are you seeing patients in person?

Yes, we are. We do not offer phone consultations and are asking all patients to attend pre-arranged appointments only. If you have any safety concerns about attending your GP in person please call our reception team

What appointments do you offer and what is the charge?

Please refer to our Services and Fees page. If you do not see the service you wish to book or are unsure of the charge please call our reception team.


I am moving address and will need to another GP, how do I do that?

If you are moving away from our Practice your new GP will contact us to arrange transfer of your medical files. This will be done through a secure, encrypted email server.


How do I make a complaint?

Please refer to our complaints policy.


Can I book a house call?

House calls for palliative care are facilitated. Otherwise we advise that a review in the Surgery is the most comprehensive option.


Can I set up an account for charges?

We do not offer accounts or credit facilities. Receipts for all payments will be issued on the day of payment. Please ensure you keep all receipts safely as we cannot reissue a duplicate receipt.

If your question has not been answered or you have not found the information you are looking for online please contact the Practice directly by phone or email so we may assist you further.